Knowledge Base in CRM

[Former Member]

Hi

We are (still) running on SAP CRM 4.0. Can you please advise if we can do the following and if so, how.

We want to set up a knowledge base, with questions and answers. The user must then be able to search by keyword. If the user is not happy with the results of the search, he must then be able to log an interaction.

Thanks & Regards

SE

[Former Member]

E-Service (ICSS) has these features you are looking for. [Solution Search|http://help.sap.com/saphelp_crm40/helpdata/en/3c/17544a2b18ba4d83fcd18ece90d1e1/content.htm](Knowledge Base) and simple Web Request can be used to do your job. See this overview on ICSS [(E-Service)|http://help.sap.com/saphelp_crm40/helpdata/en/62/b6fe1be3b30146a1c888eeec30fbbf/content.htm] for the start.

Easwar Ram

http://www.parxlns.com