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Former Member

service desk messages "lost"

We are testing using STWB_2 and STWB_WORK. We thought it was going fine, but there is a difference between the amount of messages we see in CRM_DNO_MONITOR and the message overview in STWB_2 when we include all test plans in the report. Then when we check the messages that are in the Monitor report but not the stwb_2 report, those messages are gone. We know they were created and there is NOTHING we can find different in how the messages are created. It seems that some of our messages are disappearing. Help please!

Judy

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1 Answer

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    Former Member
    Nov 26, 2008 at 10:07 AM

    Hi,

    Is it happening for same BP? Check the BP details of message creater on identification tab of BP screen for the message you lost.

    Maintain identification details.

    Regards,

    Nikhil

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