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Former Member

Difference between business activity and service process in transaction

Hi Friends,

Can anyone explain me the difference between business activity and service process in transaction category of service desk

Thanks & regards,

Shanmugam Balamurugan

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    Former Member
    Nov 26, 2008 at 10:12 AM

    Hi,

    Activity means e.g.. sales call, customer visit etc.

    But service process means after you sale your product if some service related issue arrives then that is taken care by this transaction.

    Inspire by rewarding.

    Regards,

    Nikhil

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    • Former Member

      Hi Nikhil,

      Thanks for your reply.Can u elaborate for service desk.

      Thanks & Regards,

      Shanmugam Balamurugan