Difference between business activity and service process in transaction

[Former Member]

Hi Friends,

Can anyone explain me the difference between business activity and service process in transaction category of service desk

Thanks & regards,

Shanmugam Balamurugan

[Former Member · Accepted solution]

Hi,

Activity means e.g.. sales call, customer visit etc.

But service process means after you sale your product if some service related issue arrives then that is taken care by this transaction.

Inspire by rewarding.

Regards,

Nikhil

[Former Member · Accepted solution]

Hi Nikhil,

Thanks for your reply.Can u elaborate for service desk.

Thanks & Regards,

Shanmugam Balamurugan