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Compatibility SAP Contact Center and Cisco ISR4351

Dear Community,

Does anybody have info or experience about compatibility of SAP CCtr and Cisco ISR4351?
Official Comp.list for 7.0 FP12 contains only Cisco 3925 and 3945, but our Customer already has ISR4351, that's why this question.

Regards,
Nadezhda

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1 Answer

  • May 18 at 12:36 PM

    Hello Nadia,

    I would ask you to consult a local Cisco vendor to find out.

    To explain, SAP has no short term plans on testing 4000 series from Cisco and we cannot advise you on untested third party products.

    Traditionally, any router that was capable of housing a NM-HDV module was considered compatible with SAP. NM-HDV is a High Density Voice Network Module that has been replaced by NM-HDV2 and later by a combination of a VWIC module with E1/T1 ports and PVDM (DSP) modules. Cisco vendor can advise you on the appropriate number of both. Make sure to also mention the planned codec to get enough DSP capability, for example G.729 needs more.

    Kind Regards,

    Tomi

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