Cart Abandoned integration feature - SAP Hybris marketing and SAP Hybris Ecommerce Cloud

[former_member576423]

Hello Experts,

I am aware that there is a cart abandoned functionality available and it can be integrated with yMKT and hybris commerce. I want to know what all settings are required to achieve this?

Can someone help me to understand the steps to achieve this please? Any document will be helpful

Thanks,

Mayank

[former_member576423]

Hello All,

To provide more detailed understanding of mine is- We have to make couple of setting in both systems yMKT and commerce such as below:

1. Setup Communication user/system and arrangement as per the hybris commerce tenants details in yMKT.

2. setup up http connection in hybris commerce->SAP Integration with yMKT tenant details.

3. setup cron job and impex file run in hybris commerce for cart abandoned functionality

I believe above steps are sufficient to setup an integration. The standard interaction type CART_ABANDONED will be available in yMKT to save the incoming interaction under customer profile.

Please let me know of there are any other steps which needs to be setup. This is for B2B commerce.

Thanks,

Mayank

[Kunal_Bansal · Accepted solution]

Hello Mayank,

Please check these URLs for HMC 1805:

1. Abandoned Shopping Cart Campaigns
2. Trigger-Based Campaigns - with Abandoned Shopping Cart

You can check these examples to understand the scenario better.

• Example 1a: Filter on Start Trigger; Live Target Group Based on Contacts
• Example 1b: Filter on Start Trigger; Live Target Group Based on Interactions
• Example 2a: Filter on Actions of Start Trigger; Live Target Group Based on Contacts
• Example 2b: Filter on Actions of Start Trigger; Live Target Group Based on Interactions
• Example 3a: Filter on Follow-Up Trigger; Live Target Group Based on Contacts
• Example 3b: Filter on Follow-Up Trigger; Live Target Group Based on Interactions
• Example 4a: Filter on Actions of Follow-Up Triggers; Live Target Group Based on Contacts
• Example 4b: Filter on Actions of Follow-Up Triggers; Live Target Group Based on Interactions

Hope this helps.

Best Regards,

Kunal

[former_member576423 · Accepted solution]

Hi Kunal,

For this integration to work, we should have some settings to be done. Do we have any set up document for that?

Thanks,

Mayank

[Kunal_Bansal · Accepted solution]

Hi Mayank,

Please refer to Integration with SAP Hybris Commerce - Abandoned Carts.

Outbound integration with SAP Hybris Commerce requires the following scenarios:

• SAP_COM_0019
• SAP_COM_0020

Best Regards,

Kunal