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Former Member
Nov 25, 2008 at 01:09 PM

OSS calls with priority "HIGH" imply a business impact description?

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Today I needed to reply to some OSS calls I opened some days ago. The system is now requesting me to enter a business impact with dates, affected users etc. This was necessary for priority VERY HIGH before.

Is that now changed also for all others? If yes, does anyone know where and when this has been communicated?

I especially wonder why, since those calls have been opened earlier...

Markus