Hello-
We use Service orders to track our service process and then for all the service that is done to the customer is billed out using resource related billing. I am interested in knowing how any other company handles customer service and billing. I mean, how do they track expenses? Lets say, I a service technician worked on a job and have airfare, labor and loding that I need to bill a customer. How do they get entered? How do they get billed with the actual values? How do you determine profitability?
Any input is highly appreciated.
RNarayan