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Clarification about server o/s versions supported by SAP Contact Center 7 FP12

Hello Gurus,

I'm just looking at deploying a new installation of SAP Contact Centre 7 FP12 - I notice that the Installation Guide does not list Server 2008 in the required prerequisite software listing any more - noting Server 2012 as the earliest o/s. See Section 5.1. All good.

However the documentation then goes on to discuss configuration examples using Server 2008 as the model - section 5.2 (DEP config), 5.2.1 and 5.2.2. It also mentions support for IIS 7 and 7.5. This is confusing me a bit. Is Server 2008 supported with FP12? My current system is running Server 2008 R2 and I'm trying to move it on before extended support for that o/s ends early next year. I only ask about Server 2008 support because I may need to patch the current production server with FP12 before go-live of my new system.

Thanks for any advice.


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    May 17, 2018 at 10:27 AM

    Hi Adele,

    Support for Windows & SQL server 2008/2008R2 was dropped in FP11 release. Same time we introduced support for SQL 2014 and Windows & SQL server 2016 versions and that's the version we recommend for new installations. Means that with FP12 we support Server 2012 and 2016, with SQL it's 2016, 2014 & 2016.


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    • Many thanks Jukka, Lasse for the clarification. I'm working through the FP12 documentation so may provide you with some more feedback later :-)

      (I'd be interested in your views on my other question re. mass client deployments)

      Best wishes,