Skip to Content
1
May 15, 2018 at 02:18 PM

Create interaction record in SAP CRM programmatically

565 Views Last edit May 18, 2018 at 09:35 AM 5 rev

Our SAP Hybris Marketing is integrated with the SAP CRM. Right now we are facing the following problem:

We send emails with qr codes in Hybris Marketing. It encodes the ID of the executing campaign and the interaction contact key of the recipient. The code represents a ticket to an event. In the next step we use a UI5 application with barcode scanner to decode the code. This information should now be used to create an interaction record in the SAP CRM. How can this be achieved?

I'm trying to find out what options are available for creating this interaction record. Is there, for example, an OData service or badi that can help? Or can the functionality for link tracking be used (put together link and call directly to generate interaction)?

Thank you for any hint!

__________________________________________

UPDATE: Just found this (not yet checked)

"To create CRM business transactions from SAP Hybris Marketing, you use the enhancement spot CUAN_CRM_CREATE_1O (Trigger Creation of CRM Activity) to implement the BAdI CUAN_CRM_CREATE_ONEORDER_ACT (Create Business Transactions). This BAdI includes a standard implementation."