SAP CRM Service

Hi Experts,

Can someone help me In getting breif idea about CRM Service by answering couple of Qs below

1. Where can we create CRM service ( WebIC, CRM online etc ) ?

2. Which are all the part of CRM service request ( like in Sales order we have header with created by time etc and items with products ) is it exaclty similar to Sales ?.

3. What are all the general technical developments / enhancements that clients do ?.

Thanks, Sudeep..

Edited by: sudeep vd on Nov 21, 2008 9:37 PM