Complaint Page View

Hi experts,

I'm working on SAP CRM 2007: I've just configured an Interaction Center Web Client on a new system.

When I create a complaint I can't display the page I would like to see.

In particular the page I'm trying to display is available on our system. I thought it could be a "logical links" trouble: I made all the checks but the problem still persists.

What determines which workarea appears when I use a work center? I mean, what should I do in order to associate a workcenter to a specific view?

Thanks& regards

Stefano