Problem with releasing a campaign in Hybris Marketing V1702 On-premisse

[former_member318524]

Dear experts,

I'm looking for some help with an error I am getting when I release a "Trigger based campaign" in Hybris Marketing (1702 on-premise).

API error: Code "400", Reason: "Bad Request", Message: "<ErrorResponse xmlns="http://webservices.amazon.co"

Message no. CUAN_MKT_EXEC_FRW004

The error occurs when I release the campaign.

Regards,

Danitza Apaza

[Kunal_Bansal · Accepted solution]

Dear Danitza,

Please follow the Blog to resolve the issue.

Relevant to all SAP Hybris Marketing Customers who send their marketing emails via Amazon SES:
Beginning of January 2018 Amazon has started to exchange Root Certificates and sent out corresponding emails to there customers.
If customers ignore these emails hence do not upload the new certificates various issues when trying to send E-mails via Amazon SES might occur:

• Test send does not work
• Start of campaign does not work
• Check report shows errors for HTTP destination in Provider section
• Campaign execution stops or is slow
• Application Log shows ‘HTTP request failed’ errors like ‘SSL handshake with email.xxx.amazonaws.com or ‘ICM_HTTP_SSL_PEER_CERT_UNTRUSTED’

For more information, see Blog “Amazon SES and the Amazon Trust Services Migration”

I hope this helps.

Best Regards,

Kunal

[former_member318524 · Accepted solution]

Dear Kunnal,

Thank you so much for your answer.

Best Regards,

Danitza Apaza