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May 15, 2018 at 11:58 AM

Listing Attachments from incoming E-Mails under attachment work center.

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Hello,

We're using Inbound E-Mail to automatically create/add information to existing tickets. This is working fine and we can access the attachments from email response under Interactions work Center.

As per functionality, shouldn't all attachments received/sent via email using C4C email functionality be listed/visible under Attachments work center of ticket?

Already maintained business configuration activity Allowed MIME Types for Document Upload.

Regards,

Rajesh Gupta