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Listing Attachments from incoming E-Mails under attachment work center.

Hello,

We're using Inbound E-Mail to automatically create/add information to existing tickets. This is working fine and we can access the attachments from email response under Interactions work Center.

As per functionality, shouldn't all attachments received/sent via email using C4C email functionality be listed/visible under Attachments work center of ticket?

Already maintained business configuration activity Allowed MIME Types for Document Upload.

Regards,

Rajesh Gupta

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1 Answer

  • Best Answer
    May 15 at 12:29 PM

    Hi Rajesh,

    Attachments received from e-mails will not be listed under Attachments View. You need to check in Interactions section see attachments.

    Regards,
    Sandeep

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