Skip to Content
0

Listing Attachments from incoming E-Mails under attachment work center.

May 15 at 11:58 AM

25

avatar image

Hello,

We're using Inbound E-Mail to automatically create/add information to existing tickets. This is working fine and we can access the attachments from email response under Interactions work Center.

As per functionality, shouldn't all attachments received/sent via email using C4C email functionality be listed/visible under Attachments work center of ticket?

Already maintained business configuration activity Allowed MIME Types for Document Upload.

Regards,

Rajesh Gupta

10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

1 Answer

Best Answer
Sandeep Hebbar
May 15 at 12:29 PM
0

Hi Rajesh,

Attachments received from e-mails will not be listed under Attachments View. You need to check in Interactions section see attachments.

Regards,
Sandeep

Share
10 |10000 characters needed characters left characters exceeded