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Former Member
Nov 20, 2008 at 08:46 PM

How to determine what security is missing in ICWC, trace doesn't provide


CRM 5.0

Agent goes to Inbox puts only in BP account and search, Search for Date = creation date.

No results are brought back and message is "Unable to select business transactions"

Same agent adds Dates in the From / To & results are brought back. (11/01/08 - 11/15/08)

BUT, an IT person with more security in their profile can put in the same BP # but no dates in the date From / To field and results are brought back.

We have run traces on the IT person & the agent with & without putting in dates but can find nothing.

I realize dates should be put in for performance reasons, but trying to figure out the best way to determine what is causing this issue.

If the same agent puts in the BP # but changes the Search for Date = due date, but does not enter a From / To date, results are brought back.