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author's profile photo Former Member
Former Member

How to determine what security is missing in ICWC, trace doesn't provide

CRM 5.0

Agent goes to Inbox puts only in BP account and search, Search for Date = creation date.

No results are brought back and message is "Unable to select business transactions"

Same agent adds Dates in the From / To & results are brought back. (11/01/08 - 11/15/08)

BUT, an IT person with more security in their profile can put in the same BP # but no dates in the date From / To field and results are brought back.

We have run traces on the IT person & the agent with & without putting in dates but can find nothing.

I realize dates should be put in for performance reasons, but trying to figure out the best way to determine what is causing this issue.

If the same agent puts in the BP # but changes the Search for Date = due date, but does not enter a From / To date, results are brought back.

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    author's profile photo Former Member
    Former Member
    Posted on Nov 21, 2008 at 09:38 AM

    Hello Glenn,

    If traces (ST01) don't reveal any failed authorization checks the answer can be quite simple.

    Does that agent and the person with more security rights have the same ICweb profile?

    What type of BP are you looking for in your example? (a contact person, a natural person or an organization?)

    The definition of what the ICWeb sends back during a business partner search is controlled in the Business Partner Identification profile, check that profile in SPRO->CRM->IC Webclient->Master Data->Define Account Identification Profile. In that profile you have to make the choice either to use B2B (only contact persons and natural persons will be returned in BP searches) or B2C (only companies and contact persons are returned) or even MIXED (> CRM 5.0) In both scenarios natural persons with BP role Employee will never be shown!

    Hope this helps you,

    Regards,

    Joost

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