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Former Member
Nov 20, 2008 at 08:15 PM

Incompletion Log - Net Value Missing- But Order was delivered & Billed



This is my first time requesting help. I am really stumped. We have a situation where we have a sales order and we are using a Sales Bom. We created custom item categories, becasue we wanted the component lines to be statistical. But, we also needed them on the delivery and billing document to give the customer the breakdown of the display.

If the customer orders say 8 and we only ship 5. We create the delivery and billing document. When we go to the sales order to reject the balance of the order the Net Value for the components is disappearing, causing the order to be incomplete. Even though we already billed the order partially. Any ideas why this is happening would be greatly appreciated.

Kind Regards,

Barbara Startek