Incompletion Log - Net Value Missing- But Order was delivered & Billed

[Former Member]

Hello,

This is my first time requesting help. I am really stumped. We have a situation where we have a sales order and we are using a Sales Bom. We created custom item categories, becasue we wanted the component lines to be statistical. But, we also needed them on the delivery and billing document to give the customer the breakdown of the display.

If the customer orders say 8 and we only ship 5. We create the delivery and billing document. When we go to the sales order to reject the balance of the order the Net Value for the components is disappearing, causing the order to be incomplete. Even though we already billed the order partially. Any ideas why this is happening would be greatly appreciated.

Kind Regards,

Barbara Startek

[Former Member]

I'm still having a difficult time picturing this, but I would think

Look at the config of your reason for rejections. There's a "statistical" setting on those.

It could be a combination of this and/or the pricing config with the use of statistical on the components.

If you want to send me some screen shots I might get a better idea of what's going on

[Former Member]

As a typical consultant, I will answer your question with another one

Are these 8 individual items on the sales order, so you are selecting the remaining 3 each and selecting a "Reason For Rejection"

Also, are you erjecting the top-level Sales BOM item, or the components ?

[Former Member]

Hi,

I tried both ways. I only selected the main item and rejected, but of course all of the component lines were rejected. I also selected all and did -Edit-Fast Change- Reason for Rejection. Same results net value missing on components. We are on 45B if that makes a difference.

Thanks,

Barbara

[Shiva_Ram]

Hi,

Have you checked the pricing procedure? Is any requirements assigned to the condition type, that negates the net price if the order item is rejected?

Regards,

[Former Member]

Hi,

Ima not sure, but just a thought, why dont you can invoice, revserse the goods issues and change in the sales order and do it agian.

[Former Member]

Hello,

Thanks for the quick response. I can and rev the documents. It appears if I reject the balance of the order before it is billed. The Net Value remains. But if I go back into the order and remove the rejection code the net value for the components is missing again. Very Strange..... Still does not completely resolve my problem.

Regards,

Barbara