User Authorizations (Create Service Desk Support Message)

[Former Member]

Hello everyone,

I´m installing Solution Manager in my company. I have a problem when trying to create a support message in satellite systems. The error is 513.

I have an entry in BCOS_CUST table with my SOLMAN data,

OSS_MSG - W - MyRFC - CUST620 - 1.0

The RFC is working fine.

I think it could be an authorization problem because when I give a temporary SAP_ALL profile to RFC user in SolMan system it works perfectly, but only with the roles SAP_SUPPDESK_CREATE & SAP_SV_FDB_NOTIF_BC_ADMIN is not enough and fails.

In SAP notes only specify this two roles for send support messages.

The number range interval is defined correctly.

Anybody in the same situation¿? Any idea¿?

Thanks.

[Former Member]

Hi Pablo Schez

Check the following note for your error.

864195 - Error 513 when you enter Support Desk Message

This will follow your issue.

[Former Member]

Hi Pablo,

See whether trusted RFC has been assigned in his role

Shanmugam Balamurugan

[Former Member]

Hi Pablo,

Please check the authorization issues in SU53 or in the Trace.

Make sure you have generated the Profiles for the Standard SAP Roles.

Its better to create Z roles by coping standard SAP Roles, generate Profile and then assign and check again.

Regards,

Pradeep L