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Former Member
Nov 20, 2008 at 04:45 PM

information about Services



we are using SRM 5.0

I need information about services in SRM

so, we have two types of product - material and service.

we have already tested shopping, bidding and other functionality with material. It is clear for me.

now it is time for service testing, and i have some questions:

1. When employee goes shopping - he chooses "Internal Goods/Services", then he click "Start". And a very long list of materials and services is displayed. Services and materials are mixed in alphabetical order.

Are there some ways for dividing this big list in two parts - materials and services? not to sort all of them by descending/ascending order, but to separate them, because to look for something in mixed list is impossible.

Can we make Product Type field to be mandatory for entering before displaying the results? I mean having a binocular near this field, and clicking on it will give us a chance to choose Services or Materials. It will make more simple the whole process.

2. After adding to a SC, are there any differences between processes with Materials and Services? Or no differences, and the same biddings, auctions and others..

3. What is the "Requests" menu in Go Shopping? for which purposes i can use it?

4. Managing Business Partners and it's employee, i have a check-box "service agent". Where this status of partner is use? i can't see in the shopping cart any fields for choosing a service agent

Will be very greatful and award points for helpful answers.