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Former Member
Nov 20, 2008 at 03:18 PM

Automatic Routing in the Service Ticket

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Hi everybody.

what's "automatic routing"?

When i click on "escalation" in the service ticket, it's display a message "No rule found for automatic routing".

With profile "ic_manager" i was create a roule but now i don't know where insert it in the customizing?

Anyone has any idea about this ?

Best regards.

Virginia