We have a problem in convincing a customer on Ship-to-party feature in Sales order processing.
System allows us to enter a partner as Ship-to-party as long the same is extended to the required sales area and has the right account group.
Now, for a SP, we can enter any SH as long as the partner satisfies the above criterion irrespective of whether it is maintained as a partner in the customer master. Now, this poses a problem.
They did create a standard order and by mistake they have entered a wrong SH parnter( wrong here means an SH which wasn't maintained in the customer master). This is wrong business-wise.
How can we convince them that there is no check to ascertain partner entry (with ref to Customer master)?
Thank you all in advance.