where can i get support for CR XI developer?

I am starting to hate CR suppport.

I paid for and installed CRXIDev. I see no change to the program. I uninstalled everything and reinstalled ..still no change. I call the support number..no help..they tell me to goto the website. there are too many options to click on. I dont know who to email about this. all i want is the craxDrt.dll,craxDDrt.dll ,crviewer.dll 11.5