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May 14, 2018 at 09:40 AM

Liveoffice error post upgrade with windows AD logins

205 Views Last edit May 14, 2018 at 11:55 AM 2 rev

Hi, i've just upgraded from BI 4.2 SP3 to SP5 on the server and although windows AD is working with webi, when liveoffice is used with accounts that previously logged in with windows AD, users get the following error:

LO 02040 An error occurred while logging on.

I can login and run liveoffice using the administrator enterprise account but not windows AD.

What do I need to do to get it back to normal?