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Crystal Reports 2013 installation problem

May 10 at 07:49 PM

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Former Member

I had problems installing Crystal Reports 2013. I finally got it to install and report Installation Successful. But now when I launch the application and try to connect to my Crystal Reports 2013 Server Enterprise I get box with no error msg number or anything it says Internal Error.

Any help would be greatly appreciated.

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2 Answers

Vitaly Izmaylov
May 10 at 08:16 PM
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Number 1 reason: your Crystal Reports client version number should match the version of your server, support Pack and Patch level.

What is the version number of your Server?

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Former Member

The crystal reports 2013 version that I downloaded is SP 11, Version 14.1.11.2691. The version that is on my old PC that works is SP 1 Version 14.1.1.1036.

How do I downgrade the SP and Version on this new installation?

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My suggestion: Download the version that matches your BI Server. Old PC that works is not the best place to check required version number.

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Former Member
Vitaly Izmaylov

Thank you so much for your help. When I find the servers version where would I go to download a specific version of CR 2013? I bought a new license and downloaded from the SAP store. Thanks again!

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Former Member

Server Version is 14.1.1.1036.

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Vitaly Izmaylov
May 10 at 09:27 PM
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Have you checked the old PC for the CR 2013 SP1 Installation package?

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