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Former Member
Nov 19, 2008 at 07:06 AM

Config SLA on Service Desk

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hi

We are having trouble setting the SLA for solman service desk.

We have setup the Availability and Reaction Schema with transaction CRMD_SERV_SLA.

We then setup he Categories and Hierarchies with transaction comm._hierarchy

Now when we come to setup the Product workbench with transaction Commpr01 we are getting the error:

"Execute the upgrade report COM_PRODUCT_UPGRADE"

did anybody recieved the same error, if yes please advice how we can go past this step

thanks

Tenielle

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