We need to customize Status Profile and User Status Specifc to customer requriments.
we need the following Status for Support Message:
1] Only the Message creator should be able Set staus Open and Closed
2] Message Processor should only set status Accepted, Rejected, Fixed and Retest
I have created the Status Profile in BS02.
Can some one help me the steps or guide how to implement the above logic and restrict the status access between Message Creator and Message Processor