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Former Member
Nov 18, 2008 at 07:50 PM

Agent inbox authorization

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Hi folks,

I configured my agent inbox in webclient with SAP CRM2007. Business process is perfectly correct but now i'm some questions regarding authorizations concepts in agent inbox.

Example:

Agent A and Agent B belongs to X department

Agent A creates a CIC activiy. This activity has Agent A as employee responsible and X department as responsible group.

Problem becomes when Agent B see this activity in the inbox. He/She can modify this activity, reserve, forward and so on.

I thought in use own documents (CRM_ORD_OP authorization object) but it isn't useful because sometimes the activity has no employee responsible (Agent A reset reservation for example)

Could anybody please give me some tips regarding authorization control in webclient inbox.

I'm totally desperated, project will go live in short time and this functionality is a must. Any contribution will be highly appreciated.

Thanks to all

Javier Merino