Skip to Content
0
Former Member
Nov 18, 2008 at 01:57 PM

Product substitution in complaints

12 Views

Hi experts,

I am working on product substitution in CRM for complaint .I have mantained necessary conditions in ECC and replicated to CRM. I have 2 issues

1. I dont get the pop screen or substitute product in Web IC.

2. In GUI , I get a pop up with substitute product for the complaint item itself where as I need this pop up for the replacement item created from the complaint item.

Please help me

Regards,

Madhu