I am getting error in transection created by crmd_order when status close ?

[Former Member]

Hi Expert,

When i am creating transaction by tcode CRMD_ORDER in crm system ,I am getting warning "edit service ticket 800002568" when the status is close and was not able to see the system log.whenever i am cicking on log its show the warnoing and then control comes out from the transaction.I want to know the possible cause of this.Please anyone guide me to solve this.

Thanks,

Prem.

[Former Member]

answered

[Former Member]

Hi Prem,

Check all the BADI's that were getting triggered at that point and go through all the implementation in them. I think you can find the error in those implementations.

Regards,

Lakshmi.Y

[Former Member]

Hi Laxmi,

As you said ,i am debugging all the modules ,i saw one thing for status close that we are getting a exception initially in class cl_gui_toolbar the error is Exception (cx_salv_bs_sc_runtime_info) occurred

this we are not getting for ticket status open ,inprocess.

why it coming is the problem ?