on 11-18-2008 12:44 PM
Hi Friends,
For one of my workflow I need to turn off the forward and substitute capability. Please let me know how to achieve this.
Hi - Have a look at workflow classifications. You can created your own and not give anyone the auth to use it. then allocate you workflow to this Classification (Profile in subsituation terms).
Trev B
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You don't have the ability to disable the substitute as standard but you can create you own custom inbox and again that will take lot of work. Another option will be to try using Transaction variant.
Regards, IA
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Hi
Turn off the forward:
Go to agent assignment
In the task under goto->org. assignment
Press on attributes icon and choose "forwarding not allowed".
Regards,
Ronit.
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