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How to turn off the forward and substitute capability

Former Member
0 Kudos

Hi Friends,

For one of my workflow I need to turn off the forward and substitute capability. Please let me know how to achieve this.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi - Have a look at workflow classifications. You can created your own and not give anyone the auth to use it. then allocate you workflow to this Classification (Profile in subsituation terms).

Trev B

Answers (2)

Answers (2)

imthiaz_ahmed
Active Contributor
0 Kudos

You don't have the ability to disable the substitute as standard but you can create you own custom inbox and again that will take lot of work. Another option will be to try using Transaction variant.

Regards, IA

Former Member
0 Kudos

Hi

Turn off the forward:

Go to agent assignment

In the task under goto->org. assignment

Press on attributes icon and choose "forwarding not allowed".

Regards,

Ronit.