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Software Provisioning Manager (SWPM) installation error due to DNS config

Hi SAP Gurus,

The sapinst.exe to install SWPM won't launch properly, instead the program starter is launched with the note below. Need help on this. Thanks!

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Program is starting... Please wait! INFO 2018-05-11 17:11:48.287 (mainThread) [sixxcreate.cpp:346] ******************************************************************************** Initial log directory: C:\Users\Administrator\.sapinst\win2k8r2ent-template\504 ******************************************************************************** SAPinst build information: -------------------------- Version: 749.0.49 Build: 1838559 Compile time: Apr 24 2018 - 09:56:11 Make type: optU Codeline: 749_REL Platform: ntamd64 Kernel build: 749, patch 500, changelist 1837688 SAP JRE build: SAP Java Server VM (build 8.1.038 9.0.4+011, Mar 19 2018 16:55:53 - 81_REL - optU - windows amd64 - 6 - bas2:303791 (mixed mode)) SAP JCo build: 3.0.18 SL-UI version: 2.6.22 SAP UI5 version: 1.50.4 Exe directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\sapinst_exe.4744.1526029850 INFO 2018-05-11 17:11:48.740 (WIN2K8R2ENT-TEM\Administrator) (startInstallation) [CSiManagerInterfaces.cpp:2374] Problem with the DNS configuration: could not determine the DNS domain of host win2k8r2ent-template INFO 2018-05-11 17:11:48.755 (WIN2K8R2ENT-TEM\Administrator) (guiWatchdog) [CSLPCommunicationServer.cpp:343] Problem with the DNS configuration: could not determine the DNS domain of host win2k8r2ent-template INFO 2018-05-11 17:11:49.317 (WIN2K8R2ENT-TEM\Administrator) (SLPCommunicator) [SLPMonitoringStatemachine.cpp:1385] ******************************************************************************** Open your browser and paste the following URL address to access the GUI https://win2k8r2ent-template:4237/sapinst/docs/index.html Logon users: [WIN2K8R2ENT-TEM\Administrator] ******************************************************************************** INFO 2018-05-11 17:11:49.317 (WIN2K8R2ENT-TEM\Administrator) (SLPCommunicator) [synxcsymgt.cpp:192] CSySystemMgtImpl::openUrlWithBrowser() Opening url 'https://win2k8r2ent-template:4237/sapinst/docs/index.html' INFO 2018-05-11 17:12:00.533 (WIN2K8R2ENT-TEM\Administrator) (startInstallation) [SLPSelftestHandler.cpp:169] ******************************************************************************** ERROR in Selftest. Return code: 3 Check if there is another sapinst process is running on the same host and using the same HTTPS port. ******************************************************************************** INFO 2018-05-11 17:12:00.580 (WIN2K8R2ENT-TEM\Administrator) (SLPCommunicator) [CWebDispatcherHandlerBase.cpp:379] ******************************************************************************** Leaving Web Dispatcher log files in C:/Users/Administrator/.sapinst/win2k8r2ent-template/504. ******************************************************************************** Exit status of child: 3 Not closing window (Exit State: 3; exitOnError: 0).

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2 Answers

  • Best Answer
    May 11 at 10:26 AM

    Firstly, did you try to enter the URL provided in the logs?

    https://win2k8r2ent-template:4237/sapinst/docs/index.html

    Based on the log entry:

    ERROR in Selftest. Return code: 3 Check if there is another sapinst process is running on the same host and using the same HTTPS port.

    I would assume there is already a working instance of SWPM. Try to firstly find the processes at OS level and kill them, then restart the SWPM and access the page. I wouldn't worry too much at the moment about the missing FQDN.

    But there is also another problem. Your hostname is longer than 13 chars, and that means you will anyway encounter issue during install. You need to correct it.

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    • Former Member

      My Issue has been resolved, Thanks!

  • May 11 at 10:26 AM

    What exactly is the hostname and how long is it?

    611361 - Hostnames of SAP servers

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