can anybody tell me what is the twicket tracking tool

hai

sap gurus can u please expalin twicket tracking tool? what is this and how can we get the twickets in this tool? who will assign the twickets.if any one using the tools please explian in details step by step.

once we receive the twicket how can we close the twicket. please expalin in details?

thanks

regards

anwar