Time and Material billing for CRM service order without order confirmatiom

[siowfong_chen]

Hi all,

I understand that the standard process with service order is that we create a service order with a service item and a part that is to be issued from stock. On releasing the service order, a reservation is created. A service confirmation is then created to confirm the time and parts used. Upon completing the service confirmation, the system will post a time sheet entry and post goods issue. The status of the service order is then set to complete before the order confirmation can be released for billing.

Now, my question is: if I do the goods issue using MIGO transaction rather than through the order confirmation, how can I do a time and material billing?

Also, I found that when I did a good issue via MIGO, I can still do an order confirmation. Shouldn’t the system stop me from over-issuing the goods? Is this a bug or standard behaviour, if this is standard behaviour, what is the rational for it?

Appreciate your pointer on the above as I am stuck with understanding the feature in the service space in CRM.

Cheers

SF

[former_member222142 · Accepted solution]

Hello Fong Chen,

don't mistake the confirmation of the service (which is already done by the technician), with the good issue via MIGO, which should be done in the preparation of the Service. By the confirmation of the accomplished customer service the actual spare parts and spent time are entered which are immediately transfered to the billing due list and the updated the material stock. Usually the technician had a special stock (Van Stock) in the system, wherefrom the consumption are debited. The transfer from the general stock to the technician stock take place in advance (incl. purchasing of the good).

Best Regards

Gerhard

[siowfong_chen · Accepted solution]

Hi Gerhard,

Thanks for the reminder as I am mixing this up with the behaviour I see in the embedded CRM system (within S4Hana). I sort of assume the same happens in the SAP CRM system.

Regards

SF

[siowfong_chen]

Thanks Gerhard. Unfortunately, I think this behaviour is fairly limited especially in the situation where the spare part needs to be issued by the warehouse using warehouse management function. Also, when it comes to another scenario where purchasing of external item is required, we will not be able to do a 'confirmation' of that as the warehouse is involved in the physical receipt of the item. However, thanks for confirming the functionality in CRM.

Regards

SF

[former_member222142]

Hello Fong Chen,

sorry for the delay in answering your question.

The initiative are always raised from the CRM System. If the technician create the CRM Service confirmation with the relevant spare parts and Time sheet entry. With the release of the CRm Service confirmation the system make an update on Stock and reservation on ECC side.

In doing so the CRM system transfered the required movement type and special stock indicator to the ECC system which are required to execute the goods movement.

These are the CRM Standard business process.

Best Regards

Gerhard