Hi all,
I understand that the standard process with service order is that we create a service order with a service item and a part that is to be issued from stock. On releasing the service order, a reservation is created. A service confirmation is then created to confirm the time and parts used. Upon completing the service confirmation, the system will post a time sheet entry and post goods issue. The status of the service order is then set to complete before the order confirmation can be released for billing.
Now, my question is: if I do the goods issue using MIGO transaction rather than through the order confirmation, how can I do a time and material billing?
Also, I found that when I did a good issue via MIGO, I can still do an order confirmation. Shouldn’t the system stop me from over-issuing the goods? Is this a bug or standard behaviour, if this is standard behaviour, what is the rational for it?
Appreciate your pointer on the above as I am stuck with understanding the feature in the service space in CRM.
Cheers
SF