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Print error


"1. User selects a Report from the application.

2. User clicks on the "Printer" icon from the tool bar of the Crystal Viewer ( this means that the Crystal Server has already created the Report).

3. User clicks on the desired printer (from the Windows Dialog Box), which is usually the default printer.

4. The "Crystal Report Viewer -- Dialog..." window displays a message "Retrieving Page 1" and the "Cancel" button.

5. After several second of waiting, the message Box "Crystal Reports Print Control" displaying "An communication error ocurred. Printing will be stopped""

*** My application is made in VB6 using Crystal 8.5. ***

Anyone have any ideas, I really appreciate it.

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2 Answers

  • Best Answer
    May 09, 2018 at 02:43 PM

    WOW, CR 8.5 is 15+ years old, time to upgrade to CR for VS and Visual Studio 2010 -> 2017.

    You can get it from here:

    Runtime for CR 2016 is here:

    Printer sample app:

    Printing Crystal Reports in .NET

    Try using Debugdiag to capture a dump of the error, it may suggest where the problem is.


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  • May 09, 2018 at 03:19 PM

    Since this is such an old version of Crystal, I'm going to assume that it was working at some point. Which OS are you running the application on?

    This version of Crystal has been out of support since about 2003-ish. It may not work correctly on newer OS versions. If you can, you might try the Windows "Troubleshoot Compatibility" tool and see whether you can get it to run as if it were on an earlier version of Windows.


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