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Former Member

Delete old service request

Hi Gurus,

How can I delete the old service request messages in the service desk especially the one have been confirmed status. Is it possible to do it without deleting the solution that been maintained in the solution database

Thanking you in advance

BR

Saravanan Ramasamy

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2 Answers

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    Former Member
    Nov 17, 2008 at 11:05 PM

    Unfortunately it is not that easy to delete old Support Desk messages.

    As you know every message consists of two messages in reality. The CRM

    message has to be archived using transaction SARA. The archiving object

    is CRM_SERORD. The basis messages cannot be archived because there is no

    archiving object existing for them. What you can do is to set the dele-

    tion flag (status I0076) for every message you do not need any more.

    Afterwards you can use report Z_DELETE_BASIC_NOTIFICATIONS provided in

    the attached note 566225.

    But perhaps you should think about whether this cleanup is really neces-

    sary in your system. In transaction CRM_DNO_MONITOR you can then select

    all messages that are not completed at the moment and you will not get

    the test messages anymore.

    Deleting of CRM message with report "crm_order_delete" works only if the

    item of the CRM message (with exists in the background without being

    displayed) is not released. But the status 'Released' is set for the

    item as soon as you set the status 'In process' for the message. As

    'Completed' is a follow-up status of status 'In process' you cannot de-

    lete the CRM messages anymore using the report.

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    • Former Member

      Hi

      Will you be able to guide me on how to set the deletion flag (status I0076) for the messages that i do not need anymore.

      One more question. If i use this method will the solutions that i have maintained in the solution database will be erased as well?

      Please advice

      Thank you

      BR

      Saravanan Ramasamy

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    Former Member
    Dec 16, 2008 at 09:46 AM

    According to SAP , it is not possble to delete service desk messages since it will lead to inconsistency in the system.

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