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Former Member
Nov 14, 2008 at 07:11 PM

Returns process and customer equipment card status

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Can you please give advice on the correct way to process returns in SAP business one (2007).

Scenario:

Customer return defective item. We create a Return. The status of the Customer Equipment Card remains u2018Activeu2019! I was expecting it to change to u2018Returnedu2019. This is a problem because the system allows you to create a Service Call for this customer and item even though the Item was returned and does not belong to the customer. We have to manually change the status of the customer equipment card. This is not very practical. Is there a way to automatically change the status to 'Returned'? If not, any suggestions for another workaround?

thanks!

Edited by: Rui Pereira on Dec 2, 2008 2:58 PM