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Crystal Reports 2013 Client installation fails on my new Windows 10 PC.

May 09 at 08:36 PM

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Former Member

Errors/Warnings found during the installation are as follows

14:15:34.783 Error: Could not move temp dest folder to dest folder.
14:15:34.783 Error: Temp dest folder: C:\Program Files (x86)\SAP BusinessObjects\InstallData\tmp\crystalreports.dataaccess.driver.javabeans-4.0-es-32
14:15:34.783 Error: Dest folder: C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\crystalreports.dataaccess.driver.javabeans-4.0-es-32\14.1.11.2691\
14:15:34.783 Error: Class name: class Poco::FileAccessDeniedException
14:15:34.798 Error: Display text: Access to file denied: \\?\C:\Program Files (x86)\SAP BusinessObjects\InstallData\tmp\crystalreports.dataaccess.driver.javabeans-4.0-es-32
14:16:15.193 Error: UI Text file doesn't exists: C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\shared.tp.aurora.microsoft.vcredist14-4.0-core-32\14.1.11.2691\actions\strings\en.uitext.xml
14:16:15.193 Error: Identifier not found in lookup: #progress.InstMSVCRedist#
14:19:20.682 Error: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\CrystalExtension.dll failed to register

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Former Member

Now when I try to log in to my Crystal Reports Server 2013 from my desktop install with no errors I still get Internal Error.

So I still have a problem that I need help with please.

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Former Member

Errors/Warnings found during the installation are as follows

09:06:44.283 Error: UI Text file doesn't exists: C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\shared.tp.aurora.microsoft.vcredist14-4.0-core-32\14.1.11.2691\actions\strings\en.uitext.xml
09:06:44.298 Error: Identifier not found in lookup: #progress.InstMSVCRedist#

Well this was in the ErrorsAndWarnings file even though the screen showed Installation Successful on my last install.
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5 Answers

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Former Member May 09 at 09:48 PM
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Thanks Vitaly Izmaylov

I guess I need to know how to install the SAP GUI then. Because Crystal Reports will execute but gets an internal error when I choose to connect to the Enterprise. I will look up how to install the SAP GUI.

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Dell Stinnett-Christy May 10 at 12:27 PM
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This definitely sounds like a user access issue. Did you have Admin rights on the computer when you tried to install? Did you right-click and use Run as Administrator? Some companies restrict write access within the Program Files and Program Files (X86) folders to admins. From the errors, it sounds like this is what is occurring during your install.

I don't think the SAP GUI has anything to do with this - you don't have to have other SAP software to install Crystal.

-Dell

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Former Member May 10 at 01:44 PM
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I have administrator rights. I also ran the installation as Administrator.

However, I did the wrong install the first time and I ran from the wrong place (the download directory) and not as administrator. Got errors.

Then, I realized my mistake and ran the correct install as administrator from the correct place. Got errors.

A have done several uninstalls and reinstalls and I think maybe the uninstalls are not removing everything and something is in the registry wrong.

I have really created a big mess with that 1st incorrect install.

Does anybody have any ideas about how I can clean it up and start fresh?

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Former Member May 10 at 02:13 PM
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I fixed the problem!

I logged in as administrator.

Renamed the InstallData folder to InstallDataOLD.

Reran the install.

The installation was successful!

I found this suggestion under an article for how to fix a different error.

Thanks for suggestions!

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Vitaly Izmaylov
May 09 at 08:45 PM
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"CrystalExtension.dll failed to register" is a normal error if you do not have SAP GUI installed. You do not need it if you are not connecting to SAP type datasources.

The rest of the errors just tells about access limititations.

1. Make sure to run setup.exe by right-click > Run as Administrator

2. Make sure there is enough free space on hard drive. (I thought it should not be a problem nowdays, until yesterday I saw a machine with NO free space on C: drive)

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