R/3 completed order ==> CRM completed order ==> R/3 reopen order

[Former Member]

Hi all,

We have the current issue:

R/3 is the mastersystem

Orders are put into CRM, via middleware sent to R/3. In R/3 each item line is closed, and header status is set to completed. Result: CRM order status = completed.

Afterwards people reopen a completed order in R/3, add productlines with status completed (and a delivery date in the past) and save.

Then the middleware tries to send the changes into CRM, but the queue is stuck and the BDOC error shows:

Event '': Function module 'CRM_STATUS_OBJECT_CHECK_EC' caused a defect code

Program error: Status object does not exist

Validation error occurred: Module CRM_DOWNLOAD_BTMBDOC_VAL, BDoc type BUS_TRANS_MSG.

Result is the order is "in progress" on CRM and u can see a productline with an empty status.

I agree people can't do this kind of manipulations but we have currently 80 orders "in progress" like this on CRM and "completed" on R/3.

Could anyone help me how to process these orders so that status is correct in CRM? Reactivating the queue or putting the order in a synch request doesnt help.

thanks a lot,

Jan

[Former Member]

hi there, checkout note : 453522

it did the trick for me.

looks like sap is messing up status objects in crm tables.. in this special situation.

this note contains a program to create them again

Greetings

Bjorn Corluy

Edited by: bjorn corluy on Sep 20, 2011 4:45 PM

[Former Member]

Hey Jan,

Ran across a similar situation. With the exact same error. Wondering what the solution you had was?

Thanks

Adam

[karuna_gangireddy]

Hi,

Try and see if this works.

In the BADI CRM_DATAEXCHG_BADI and the method CRM_DATAEXCH_R3D_MBDOC_FILL (this method will trigger for the orders coming from R/3).

Write the code to read the order using FM CRM_ORDER_READ and read all the item from this FM. Then set the status to "COMPLETE" for each of the items using the FM CRM_STATUS_CHANGE_FOR_ACTIV_OW .

Please let me know how it goes?

Thanks,

KAruna.