Hi All
I have few questions related to dunning-
a) If suppose I have 10 documents at dunning level 1. One more document gets overdue & we run dunning again then why the level is 2 for all 11 documents? Shouldn't it be level 2 for 10 & level 1 for 1 document?
b) If suppose a customers pays at level 2 for 10 open items. Now how to ignore these 10 documents in next dunning run? Do I need to run Tcode-F-52 manually to clear them & ignore for next dunning? I tried this but it didn't worked for me.
c) If suppose last dunning level has reached. Then how come dunning level in customer master will be reset to dunning level 1 automatically during next dunning. I tried this but it remained in dunning level 3 & didn't changed automatically in customer master although last dunned date was updated. I know we can do it manually but we would like to do it automatically.
Regards
Pankaj