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Configuration Service Desk VARs: AI_SDK_CRM_DNO_MON

Hi all,

I try to configure the Service Desk for VARs using the "Configuration Service Desk for Value-Added Resellers (VARs)".

At chapter 3.3.2 I try to verify (Tcode SE19) if the Classic BAdI Implementation and New BAdI Enhancement Implementation are active.

The Classic BAdI Implementation AI_SDK_CRM_DNO_MON is not active.

How can I active it?

For the other (AI_SDK_SP_RFC, AI_SDK_SP_PPF and AI_SDK_SP_RFC_RP) there are IMG activities in SPRO transaction but I don't find nothing for AI_SDK_CRM_DNO_MON.

Could you please help me??

Thanks in advanced.

Best regards.

Moreno

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1 Answer

  • Nov 13, 2008 at 04:38 PM

    >

    > The Classic BAdI Implementation AI_SDK_CRM_DNO_MON is not active.

    > How can I active it?

    Hi Moreno,

    Have you tried this?

    - run SE19

    - enter classic BAdI Implementation: AI_SDK_CRM_DNO_MON

    - choose "Change"

    - choose in the menu "Implementation -> Activate"

    Best regards,

    Ruediger

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    • Former Member Former Member

      Hi Lukasz,

      Try following path.

      SAP Solution Manager -> Scenario-Specific Settings -> Service Desk -> Service Desk -> General Settings -> Show additional fielder in message lists

      This will activate or deactivate AI_SDK_CRM_DNO_MON.

      Regards,

      Kazuhisa