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Former Member
May 08, 2018 at 03:43 PM

C4C: How to rearrange workcenters per Busines Role

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Hello All,

My requirement is to have 2 Business Roles

BR1: Certain set of WCs(m aware how to achieve this) and in particular sequence and requires to be relabeled. For ex: Service WC needs to be renamed. Employee Support needs to be renamed.

BR2: Different set of WCs and in particular sequence.

Is above configuration possible?

Regards,

Rajesh Gupta