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C4C: How to rearrange workcenters per Busines Role

May 08 at 03:43 PM

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Former Member

Hello All,

My requirement is to have 2 Business Roles

BR1: Certain set of WCs(m aware how to achieve this) and in particular sequence and requires to be relabeled. For ex: Service WC needs to be renamed. Employee Support needs to be renamed.

BR2: Different set of WCs and in particular sequence.

Is above configuration possible?

Regards,

Rajesh Gupta

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1 Answer

Prasanth Sarma Aryasomayajula
May 08 at 08:48 PM
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As of my renaming the work centers per role is not possible with the current system behavior.

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Former Member

Hi Prasanth,

Thanks. That answers the relabeling of WC. Can you please also confirm on rearranging the WCs per Business Role? (with limited set of users, we can go via personalize but is it possible to do by administrator?)

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