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SAP Spool Request permanent problem flag

Hi Experts,

I have a requirement, where I need to check the status of spool number and decided next action. But, I am facing an issue while doing some testing. Following are the steps which I am following.

1. I have created a spool request with print immediately

2. But, the printer was out of paper (There may other reason for printing failure)

3. The Spool Status updated as "Problem"

4. Then I put papers and I go print and status of spool updated as "completed"

Here my problem starts. I need to decided copy number based on the status of previous spool number. But, the problem flag is not permanent on the spool request and it can change and I may end up in duplicate copy number on the regulated document.

Also, I have observed that after some time or some tries the system assign permanent problem flag and no further status update happen for the spool request.

I want to know either it is duration or tries after which the system stops further status update on spool and assign permanent problem flag.

Thanks for the Answer.

Regards,

Dipeshkumar Bhavsar

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