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Former Member
May 07, 2018 at 03:24 PM

Hybris C4C: Checkbox to mark ticket as Complete while creating via Quick Create

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There is no option to add status field on ticket quick create screen.

Requirement is to add a checkbox so that ticket can be created and marked as completed upon saving. This is to save time for agent to open and then close the ticket.

Is their any standard way of achieving this requirement?

Through custom- Approach is to create a workflow rule via some custom field. Do you recommend this if standard approach is missing?