Crystal Reports Server --- to be or not to be

Installed Crystal Reports Server XI R2, on (Windows 2003 sp2 box) , all was fine in the CCM, however the CMS was not running and I want the MYSQL database on this server. Tried to get it running by the troubleshooting info, to no avail..Several users uninstalled and re-installed and the same luck. It's been many months we have not been able to get this server going.

Many downloads are available for use thru ESD, so many that I am looking for a suggestion as to how/what to user for the first install to set up the Crystal Reports Server. I also tried a more recent download of Crystal Reports Server 2008 and my license number didn't work.

Can anyone help.. OH by the way we are supposed to have FREE techinical support until 12/10/2008, which I can not get anyone one the phone to help.

(this may not be a good product to invest in???) comments here would be greatly appreciated .. possiblility of about 200 users if it flys..