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Cannot open BPF Links. Error message "Error launching office client: Automation server.."

I am currently unable to open BPF web hyperlinks and receive the error message "Error launching office client: Automation server can't create object." Software set-up includes:

  • Windows 10 - 64 bit
  • Office 2016 - 32 bit
  • EPM SP31, 32 bit
  • SAP BPC 10.0 version for Microsoft
  • IE 11

We are rolling out Office 2016 with SP31 to all of our F&A users in the next few weeks and this is currently the only unresolved issue. Your help is appreciated.

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2 Answers

  • May 10 at 04:31 PM

    Hello Milton,

    Can you test going to Internet Options > Advanced tab > and Reset Internet Explorer Settings? Then try opening a BPF hyperlink.

    You can also test adding the BPC URL to Local Sites/Trusted Sites in IE Options > Security and try opening IE with the option to "Run as Administrator"

    Regards,
    Graham

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  • May 13 at 08:43 AM

    Hello,

    Please make sure of the following :

    -If you are running on Office 64 bits then Open BPC Web from IE 64 bits

    -If you are running on Office 32 bits then open BPC Web from IE 32 bits

    Best Regards,

    Dorra.

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