How do i create a new type of correction in Solution Manager. The reason I need this is because there are certian types of changes that happen in a system and although it is a "Change" it does not create a transportable object eg number range change. We would however like this change to follow the route of ChArm but it would have less tasks. Also I need to add more task to the task list of a correction for eg when a new change request is created I would first like it to go to a businees analylist before it gets approved by the change manager as he needs to create a business and functional spec before it gets approved by the change manager. So is it possible to create a "Special type" of correction?
Hope i explained it well but if you guys need further info please let me know.