Auto Email to User on Message status change

[Former Member]

Hi Gurus,

Iu2019m trying to configure the SOLMAN system to automatically send email to user on the message status changes.

I have done the following based on the tutorial based on note 691303

Sppfcadm-- > CRM ORDERS -- > Define Action Profiles and Actions

On the action profile list I could not find the SMSD_SERVICE ORDERDNO. Could anyone advice me on how should I proceed from here. It will be very helpful if you could pass me any documentation (step by step guide) to complete the above task

rsaravananr(at)gmail(dot)com

Thanking you in advance

[raguraman_c]

Hi,

Check these links

[Servicedesk email|]

[Mail|]

Hope this solves your problem.

Feel free to revert back.

--Ragu

[Former Member]

You need to modify the action profile which belongs to the transaction type you are working with.

For SLFN (Service Desk Message) it is SLFN0001_ADVANCED.

For SDMJ (Normal Correction (Standard)) it is SDMJ_ACTIONS.

But you should create copies in Z name space anyway.

/cheers