Hello Experts,
We have implemented OSS note 955860 in order to be able to handled customer return with invoice correction request (This is a legal requirement in Poland). This note explains what needs to be done to set up this process in SAP and gives as well some coding to create a new data transfer routine copy of 151. Its purpose is that only the difference of the credit and debit items of the invoice correction request should appear on the new goods return request document.
The process is as followed: An invoice correction request is always created with reference to the incorrect billing document. A credit memo item and a debit memo item are created in the invoice correction request for every item in the incorrect billing document. Change can only be carried out on the debit memo items. Example: credit item = 5 and debit item 3, this would mean that customer will return a quantity of 2 and be credited a quantity of 2).
Afterwards the return request is created in reference to invoice correction request document and copies only the debit memo items by subtracting credit items from debit items. This gives quantities to be returned by customer. In above example quantity of 2.
This is working fine and only the returned items will then appear on the return request.
The only problem is when the customer returns a full quantity. Normally to make it work you need to enter a quantity of zero in the debit item in the invoice correction request in order to have the full return quantity in the return request (credit – debit).
This doesn’t work as SAP does not allow having a zero quantity in the debit item line of the invoice correction request.
Does anyone have encountered same problem?
What is the solution to manage full return with an invoice correction request?
Thanks for your help
Xavier