Work Item does not appear in Inbox

[Former Member]

Hello Everybody!

I started a workflow normally, but the workitem does not appear in inbox! (It's a DECISION task) The notification appears normally...

I already looked the SU01 user parameters and WF_BATCH parameters, apparently is all right, but I can't see the workitem.

Anybody already had a problem like that???

Tks,

Marcos Munhós

Edited by: Marcos Antonio Munhós on Nov 11, 2008 5:40 PM

[Former Member]

Does anybody know the BASIS resolution?

I'm having the same problem.

I'm a bit disappointed the original poster did not share the answer.

[former_member186746]

just check all of the valid suggestions made by the community in this thread. If it still does not resolve your issue, please raise a new question in the forum.

Kind regards, Rob Dielema ns

[Former Member]

Thanks everybody, but was a BASIS problem.

[former_member185167]

Hello,

Do you know which BASIS problem? How could you have checked for that, do you know now?

regards

Rick Bakker

Hanabi Technology

[Former Member]

Can you share please?

Unable to resolve this for a week now.

[Former Member]

This is a pretty old question. You should post a new one with your problem. You can always reference this question in your question.

[Former Member]

Hi All,

I had the same problem.For me in SWI5 it is showing

Not reserved by an agent.

what should i do now.

Edited by: prabha kumari on Jan 29, 2009 7:45 AM

[bpawanchand]

Check with the Basis consultant that did any body changed the password of the WF-BACTH user ,

it might happen some times if the user password is changed then the workitems do not reach to the Inbox

[Former Member]

I have the access in SU01, there is any specific password to this user???

[bpawanchand]

And check deos he have the role SAP_ALL is associated with this user

[Former Member]

Yes! It has SAP_ALL and SAP_NEW

[bpawanchand]

Execute the Txn

SWUA and check whetehr are you abel to receive any work item or not , if you are not able to receive any workitems then it is COnfiguration problem [check this|http://help.sap.com/saphelp_nw04/helpdata/en/a0/28e937a5caba6ee10000009b38f842/content.htm]

[Former Member]

I already started the Verification Workflow (SWUA), and I didn't receive the workitem too.

I read the SAP Help Automatic Workflow Customizing and already done all things...

I think I have no more options... I never saw a thing like this!

[bpawanchand]

See if you are not able to recevie any wrok item then it is problem with the WF-BACTH user settings

[Former Member]

Maybe, but I tried everything about it...

Do you have any other idea about problems with WF-BATCH????

[Former Member]

I hope you are trying to login with the SAP User Id to whom the workitem is with. Also try to check from SWI5. Also you should check in Workflow log that after you click on agent icon the popup box displays an inbox sign after the SAP User Id.

Thanks

Arghadip

[Former Member]

Hi Marcos!

In the workflow, have you assigned an agent to the decision task? Also, have you marked the task as 'General Task'. Once you have assigned the agent and marked the task as 'General' you should be able to see the workitem in the agent's inbox.

Hope this helps.

Regards,

anwar.

[Former Member]

Hi,

YES, It was already done, but doesn't work too!

[Former Member]

Marcos,

What do you see in the workflow log when you click on the agents for the decision step?

Regards,

anwar.

[Former Member]

It's assigned as READY and there are 2 agents assigned!

I already looked in SWU3 and everything is normal, I started a Verification Workflow and the WI didn't appeared too... And in the Workflow Log (Technical Details) the step is green and the last action is Dialog work item created

Edited by: Marcos Antonio Munhós on Nov 11, 2008 6:25 PM

[Former Member]

Are you checking the workitem in Portal inbox or SAP R/3 inbox? Also, what do you see in SWI5?

Regards,

anwar

[Former Member]

SAP R/3 Inbox (SBWP).

I opened the SWi5 and I took nothing from there! Nothing about my workflow.

What do you suggest?

[Former Member]

>It's assigned as READY and there are 2 agents assigned!

And your user is one of these agents?

If you can see in WF log that your user is one of the agents, but you don't see the item in workplace and neither in SWI5, it seems that your user is not of the possible agents for the task. Are you absolutely sure that the decision task is a "general task"? And have you executed transaction SWU_OBUF to refresh the buffers?

Regards,

Karri

EDIT: Also make sure that it is not an authorisation issue.

Edited by: Karri Kemppi on Nov 11, 2008 9:26 PM

[Former Member]

make sure that the agents have 'US' appended to their values.

eg: if the agents are 'DEV1' and 'DEV2' then while passing these values to the task agents their values should be 'USDEV1' and 'USDEV2'.

[Former Member]

Did you used a standard task or a customer task for the step? Did you check in the same client or is it a test client?

Also try to run RH_LOCAL_INBOX_GET and see if the workitem is being picked.

[Former Member]

And your user is one of these agents?
If you can see in WF log that your user is one of the agents, but you don't see the item in workplace and neither in SWI5, it seems that your user is not of the possible agents for the task. Are you absolutely sure that the decision task is a "general task"? And have you executed transaction SWU_OBUF to refresh the buffers?

Yes! I'm sure of all...

make sure that the agents have 'US' appended to their values.
eg: if the agents are 'DEV1' and 'DEV2' then while passing these values to the task agents their values should be 'USDEV1' and 'USDEV2'.

The container is a SWHACTOR structure and the US is there, I'm sure of it too...

[Former Member]

I think you should try to check the workitem id in table SWWORGTASK and SWWUSERWI and check what is the User Assigned.I hope the user id is not excluded

Thanks

Arghadip

[Former Member]

Tabela: SWWORGTASK

CLIENT WI_ID ORG_OBJ TASK_OBJ NO_SEL FORWARD

100 000000122053 USABAP2 TS00008267

100 000000122053 USABAP3 TS00008267

100 000000122053 USABAP5 TS00008267

-

---

Tabela: SWWUSERWI

MANDT USER_ID WI_ID TASK_OBJ NO_SEL NO_EXECUTE FORWARD

100 ABAP2 000000122053 TS00008267

100 ABAP3 000000122053 TS00008267

100 ABAP5 000000122053 TS00008267

-

---

I'm have all the Logins and from ABAP2, ABAP3 and ABAP5.

Can be this a problems caused by a Support Pachage???

This is a TEST client and was working until 3 months ago.