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May 06, 2018 at 04:15 PM

Unable to create subaccount in sap cloud connector

6518 Views Last edit May 06, 2018 at 04:38 PM 3 rev

Hi Experts,

I am unable to create subaccount in SAP Cloud Connector for our SCP instance located in US Ashburn (us1.hana.ondemand.com). Getting error below:

Please note that I am able to create subaccount for the trial account (hanatrial.ondemand.com) and connect to it without any issue.

  • In the log, I can find the error: #Preparation of tunnel certificate for [account_id]@us1.hana.ondemand.com account failed.
  • I found few SAP notes (2494823, 2377425) regarding this issue which did not help.
  • I am using https proxy, subaccount name, user, password correctly.

Cloud connector component versions:

Any idea?

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