Why we use Solution Manager?

[Former Member]

Hi Gurus,

Can any one explain me why we use Solution Manager?

Thanks in Advance.

[Former Member · Accepted solution]

Hi,

SAP Solution Manager as the name suggests is for managing the whole gamut of SAP and Non-SAP solutions in the IT Landscape of an organisation. It provides you the tool, content and gateway to create, operate, manage and monitor your solutions over time. It is supported and enhanced by SAP's support organization, SAP Active Global Support, in conjunction with the other SAP development organizations. The system is designed to be a centralized support installation in what is generally a distributed set of system installations that support the business computing functions of the SAP software suite. SAP Solution is the managing system, and the business suite applications (e.g. CRM) is the managed system.

Solution Manager provides an extensive array of software features in the IT Support area for enhancing, automating and improving the management of SAP's MySAP Business Suite and NetWeaver Software Components:

Centralized Administration (Work Centers)

Project Management

Test Management

Centralized Monitoring

E2E Root Cause Analysis

Business Process Monitoring

IT Technical Reporting

Centralized Alerting

Installation Keys

Early Watch Reporting

Change Management

Support Call Management between Customer and SAP

Service Desk

Software Maintenance and Patching

SAP is assertively improving and extending many of the above feature areas.

SAP Solution Manager is the successor to ASAP ValueSAP. SAP Solution Manager helps in implementing and managing complex system landscapes. Globally systems are getting distributed across geographies and business processes cover more than one system. In such complex scenarios, integrating technical and business requirements is important for the success of IT. SAP Solution Manager provides SAP customers with an efficient means of handling both the technical and business process side of solution implementation.

As part of SAP Solution Management Solutions, the customers receive best practices relating to:

- Global Strategy and Service Level Management

- Business Process Management

- Management of MySAP Technology

- Software Change Management

- Support Desk Management

SAP delivers this using support programs during implementation of the system solution. Some of the benefits of using SAP's Solution Manager are that it helps:

- Manages the technical risk associated with the implementation of the solution ensuring technical robustness

- Helps leverage users core competencies in implementing solutions

- Ensures solution works as intended with best practices built in.

[raguraman_c]

Hi,

Check the following link

https://service.sap.com/solutionmanager --> Media Library --> Use Cae Presentation

All features are explained very well.

Hope this solves your problem.

Feel free to revert back.

--Ragu

[former_member198270]

Hello,

The main purpose of Solution manager is to monitor multiple systems/landscapes through a single system.

Initially we can have EWA, CCMS, ChaRM, Service Desk, Business Process Monitoring for satellite/child ssytems.

If we are manually monitoring systems on daily basis we can replace that by using solution manager usin Early Watch Alerts and CCMS monitoring pager and mailbox alerts can be configured.

Transports can be done using ChaRM for satellite systems.

Service desk can be used as a ticketing tool.

More over we can have system availabilty monitoring through solution manager there by replacing the third party tools.

Solution manager can be used as a job scheduling tool also.

Hope it helps.

Regards,

Amber S

[Former Member]

...because SAP said so.

[Former Member]

I agree, because SAP said so, there is no other reason. Well maybe to make life with SAP more complicated...

[Former Member]

ok

but i want to know that how can i config solution manager for ticketing system.

means what is the process.

Regards

Anuj

[markus_doehr2]

Markus